Shipping policy

Shipping Policy

Khotara – Beauty, Cosmetics & Fashion Accessories (USA)

At Khotara, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver orders throughout the United States.

Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or U.S. holidays will be processed on the next business day.

  • Once your order has been processed, you will receive an order confirmation email followed by a shipping confirmation email with tracking information.

Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping. We hope to expand our shipping services in the future.

Estimated Delivery Time

After your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping (if available): 2–4 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Khotara may offer Free Shipping promotions. Any applicable offers will be displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Your tracking number

  • Carrier information

  • A tracking link to monitor your shipment

Please allow up to 24–48 hours for tracking information to become available after shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us immediately.

Once an order has been shipped, we may not be able to modify the delivery address.

Khotara is not responsible for packages delayed or returned due to incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

While we work with reliable shipping carriers, occasional delays may occur.

Khotara is not responsible for:

  • Carrier delays

  • Weather-related delays

  • Packages marked as "Delivered" by the carrier but not received

  • Lost or stolen packages after confirmed delivery

If your package appears to be lost, please contact us, and we will do our best to assist you in working with the shipping carrier.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on product availability or warehouse location.

If this happens, you will receive separate tracking information for each shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photographs of the damaged package and product

  • A brief description of the issue

Our team will review your request and work toward a prompt resolution.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be modified or canceled.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Requests received outside business hours will be answered on the next business day.

Contact Us

If you have any questions about shipping or your order, please contact us.

Khotara Customer Support

Email: theseoexpert1@outlook.com

Phone: +1 (415) 864-6787

Thank you for choosing Khotara. We appreciate your trust and are committed to providing a smooth, secure, and reliable shopping experience from the moment you place your order until it arrives at your doorstep.